Returns and refunds

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. If a product is faulty, damaged, not as described or not fit for its purpose, contact us and we’ll arrange a repair, replacement or refund as the law provides. We cover the reasonable cost of returning a faulty product.

Change of mind

You can return an unused item in its original condition and packaging within 30 days of delivery for a refund.

You pay the return postage for change-of-mind returns.

How to return something

Contact us at hello@jeanpierrev5.sg-host.com or 03 5550 2468 with your order number and we’ll tell you how to send it back. A faulty product doesn’t need its original packaging.

Once we receive your return, we refund it to the payment method you used. Your bank may take a few business days to show it.